Your Privacy Matters to Us
At AppUserGrow, we are committed to protecting your privacy and handling your personal information with integrity and transparency. This Privacy Policy explains how we collect, use, store, and protect your data.
1. Information We Collect
1.1 Information You Provide Directly
When you use our services, we collect information you provide to us, including:
- Contact Information: Name, email address, phone number, company name, job title
- Business Information: Company details, website URL, app store links, product descriptions
- Account Credentials: Username, password (encrypted), security questions
- Payment Information: Billing address, payment method details (processed securely through Stripe)
- Communication Data: Messages, emails, support tickets, feedback
- Marketing Materials: Logos, images, ad copy, promotional content you provide
1.2 Information Collected Automatically
When you visit our website or use our services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Cookies and Tracking: Session cookies, analytics cookies, preference cookies
- Location Data: General geographic location based on IP address
1.3 Information from Third Parties
We may receive information from:
- Analytics Platforms: Google Analytics, Facebook Pixel, app store analytics
- Advertising Platforms: Campaign performance data from Google Ads, Facebook Ads, etc.
- Payment Processors: Transaction confirmations from Stripe
- Social Media: Public profile information if you connect social accounts
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- Provide and manage our marketing and user acquisition services
- Create and optimize advertising campaigns
- Monitor campaign performance and generate reports
- Communicate with you about your account and services
2.2 Business Operations
- Process payments and manage billing
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Conduct research and analytics
2.3 Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud, abuse, and security threats
- Enforce our Terms of Service
- Protect our rights and property
2.4 Marketing (With Your Consent)
- Send promotional emails about our services
- Share case studies and success stories (anonymized or with permission)
- Provide updates about new features and offerings
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
3.1 Service Providers
- Payment Processors: Stripe (for secure payment processing)
- Cloud Hosting: Secure servers for data storage
- Analytics Tools: Google Analytics, marketing analytics platforms
- Communication Tools: Email service providers, CRM systems
3.2 Advertising Platforms
- Google Ads, Facebook Ads, and other advertising networks (to run your campaigns)
- App stores (Apple App Store, Google Play) for app promotion
3.3 Legal Requirements
- Law enforcement or government agencies (when required by law)
- Legal proceedings (in response to subpoenas or court orders)
- Protection of rights (to prevent fraud or protect our legal interests)
3.4 Business Transfers
If AppUserGrow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure cloud infrastructure
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Payment Security: PCI-DSS compliant payment processing through Stripe
⚠️ Important: While we use reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (tax records, financial records)
- Resolve disputes and enforce agreements
- Maintain business records and analytics
Retention Periods:
- Active Accounts: Data retained while account is active
- Cancelled Accounts: Data deleted 90 days after cancellation (unless legal retention required)
- Financial Records: Retained for 7 years (tax compliance)
- Marketing Data: Retained until you opt-out or request deletion
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 Access and Portability
- Request a copy of your personal data
- Receive your data in a portable format
6.2 Correction and Update
- Correct inaccurate information
- Update outdated information
6.3 Deletion
- Request deletion of your personal data (subject to legal retention requirements)
6.4 Opt-Out
- Unsubscribe from marketing emails (click "unsubscribe" in any email)
- Disable cookies through browser settings
- Opt-out of targeted advertising
6.5 Object and Restrict
- Object to certain data processing activities
- Request restriction of processing
To Exercise Your Rights: Contact us at acexiong22@gmail.com with your request. We will respond within 30 days.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality (login, security)
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Track effectiveness of advertising campaigns
- Preference Cookies: Remember your settings and preferences
7.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. International Data Transfers
AppUserGrow is based in Hong Kong. If you access our services from outside Hong Kong, your information may be transferred to and processed in Hong Kong or other countries where our service providers operate.
We ensure appropriate safeguards are in place for international data transfers, including:
- Standard contractual clauses
- Data processing agreements with service providers
- Compliance with applicable data protection laws
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notification to registered users
- Updating the "Last Updated" date at the top of this page
Continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AppUserGrow - Privacy Officer
Heng On Building 27A
15 Heng On Street
Kwun Tong, Kowloon
Hong Kong
Email: acexiong22@gmail.com
Phone: +852 46220755
Contact Form: www.crudtop.com/contact